1. * Customer
    1.1 * Assistance
      1.1.1 * Telephone
      1.1.2 * On Location
    1.2 * Suggestions for improvement
    1.3 * Additional services
    
  2. Customer id=072266760
    2.1 Assistance
      2.1.1 Telephone
      +11
      2.1.2 On Location
    2.2 Suggestions for improvement
    2.3 Additional services
    The user wants to transfer data to his application.
    
  3. Customer id=179005852
    3.1 Assistance
      3.1.1 Telephone
      +12
      3.1.2 On Location
    3.2 Suggestions for improvement
    Data entry is easy but slow.
    3.3 Additional services
    The user wants a network version of our application.
    The user wants an automated listing of services that meet certain criteria.
    
  4. Customer id=230147507
    4.1 Assistance
      4.1.1 Telephone
      +33
      4.1.2 On Location
      +122
    4.2 Suggestions for improvement
    4.3 Additional services
    The user wants a network version of our application.
    The user wants an automated listing of services that meet certain criteria.
    
  5. Customer id=377230463
    5.1 Assistance
      5.1.1 Telephone
      5.1.2 On Location
      +78
    5.2 Suggestions for improvement
    Adding/changing chapters is time consuming.
    5.3 Additional services
    The user wants an automated listing of services that meet certain criteria.
    The user wants additional training.
    
  6. Customer id=386822233
    6.1 Assistance
      6.1.1 Telephone
      6.1.2 On Location
      +60
    6.2 Suggestions for improvement
    6.3 Additional services
    The user wants to transfer data to his application.
    The user wants a network version of our application.
    
  7. Customer id=386822233
    7.1 Assistance
      7.1.1 Telephone
      +24
      7.1.2 On Location
    7.2 Suggestions for improvement
    The fields on the screen are not meaningfully grouped.
    7.3 Additional services
    The user wants to transfer data to his application.
    
  8. Customer id=438341752
    8.1 Assistance
      8.1.1 Telephone
      8.1.2 On Location
      +133
    8.2 Suggestions for improvement
    8.3 Additional services
    The user wants to be able to evaluate the quality of each of our interventions.
    
  9. Customer id=438341752
    9.1 Assistance
      9.1.1 Telephone
      9.1.2 On Location
      +99
    9.2 Suggestions for improvement
    9.3 Additional services
    The user wants additional training.
    
  10. Customer id=746335007
    10.1 Assistance
      10.1.1 Telephone
      10.1.2 On Location
    10.2 Suggestions for improvement
    10.3 Additional services
    The user wants a network version of our application.
    The user wants an automated listing of services that meet certain criteria.
    
  11. Customer id=746335007
    11.1 Assistance
      11.1.1 Telephone
      +45
      11.1.2 On Location
    11.2 Suggestions for improvement
    The set of output file formats is modest.
    11.3 Additional services
    The user wants an automated listing of services that meet certain criteria.
    The user wants to be able to evaluate the quality of each of our interventions.
    
  12. Customer id=746335007
    12.1 Assistance
      12.1.1 Telephone
      +22
      12.1.2 On Location
      +200
    12.2 Suggestions for improvement
    12.3 Additional services
    The user wants to transfer data to his application.
    The user wants additional training.
    
  13. Customer id=779791052
    13.1 Assistance
      13.1.1 Telephone
      13.1.2 On Location
      +65
    13.2 Suggestions for improvement
    13.3 Additional services
    The user wants to transfer data to his application.
    The user wants to be able to evaluate the quality of each of our interventions.
    
  14. Customer id=779791052
    14.1 Assistance
      14.1.1 Telephone
      14.1.2 On Location
      +60
    14.2 Suggestions for improvement
    14.3 Additional services
    The user wants to transfer data to his application.
    
  15. Customer id=781266124
    15.1 Assistance
      15.1.1 Telephone
      +19
      15.1.2 On Location
    15.2 Suggestions for improvement
    15.3 Additional services
    The user wants a network version of our application.
    The user wants additional training.
    
  16. Customer id=877990205
    16.1 Assistance
      16.1.1 Telephone
      +22
      16.1.2 On Location
    16.2 Suggestions for improvement
    16.3 Additional services
    The user wants additional training.
    The user wants to be able to evaluate the quality of each of our interventions.
    
  17. Customer id=881541729
    17.1 Assistance
      17.1.1 Telephone
      +12
      17.1.2 On Location
      +77
    17.2 Suggestions for improvement
    The set of criteria for analytical reports is opaque.
    17.3 Additional services
    The user wants the instructions to be translated into two additional languages.
    The user wants to be able to evaluate the quality of each of our interventions.
    
  18. Customer id=921478601
    18.1 Assistance
      18.1.1 Telephone
      18.1.2 On Location
      +80
    18.2 Suggestions for improvement
    18.3 Additional services
    The user wants an automated listing of services that meet certain criteria.
    The user wants the instructions to be translated into two additional languages.
    The user wants to be able to evaluate the quality of each of our interventions.